Refund policy

Returns and refunds policy

We want you to be happy with your order. That's why you can request a return or exchange within 60 days of the order date.

Return conditions

To be eligible for a return or exchange, the item must be:

  • unused, undamaged and complete,

  • in its original condition,

  • returned in its original packaging where possible,

  • sent back together with proof of purchase or the order confirmation.

Items that show signs of use, have been damaged or are returned incomplete may be excluded from a refund or exchange.

Requesting a return

Before sending anything back, please contact our customer service and give us your order number and the reason for the return or the exchange you'd like.

Please don't send goods back until you have received our return instructions and the return address. Unannounced returns may not be matched or processed correctly.

Return shipping costs

The customer pays the direct cost of returning the item. We do not provide a free return label and do not cover shipping, customs or other return costs.

We recommend using a tracked shipping method and keeping your proof of postage. We are not responsible for returns that are lost or damaged in transit.

This does not apply if you received a wrong, damaged or demonstrably faulty item. In that case, please contact us before sending it back.

Refunds

Once your return has been received and inspected, we'll let you know by email whether your refund has been approved or rejected.

If approved, the refund will be made to your original payment method. Your bank or payment provider may take additional time to process it.

For voluntary returns made after the statutory cancellation period has ended, the original shipping costs are not refunded.

Exchanges

An exchange can be requested within 60 days of the order date. The customer pays the cost of returning the original item.

An exchange is only possible while the requested replacement item or variant is available. If it isn't available, we may offer a refund instead.

Your statutory rights

This voluntary 60-day return and exchange option does not affect your statutory rights, including your 14-day right to cancel under the Consumer Contracts Regulations and your rights under the Consumer Rights Act 2015.