Terms of service

Nest+ terms of sale — United Kingdom

Last updated: 7 October 2026

These terms apply to orders placed with Nest+ at nest-plus.co.uk. Contact us at nestplus@proton.me. Our contact address recorded for this store is Starše 86g, 2205, Slovenia. Please contact us for return instructions before sending goods to any address.

Products and orders

Product descriptions, available options and current prices are shown on the product page. Select your items and check your delivery details before submitting your order. An order acknowledgement confirms receipt of your order; acceptance occurs when we send a dispatch confirmation. If we cannot fulfil an order, we will contact you and refund payments for the unavailable items.

Prices and payment

UK product prices are in pounds sterling (GBP) and include all applicable taxes and duties. Any delivery charge is displayed at checkout before you pay. Payment is taken through the payment methods offered at checkout. We will not add charges without your express agreement.

Delivery

Delivery to the United Kingdom takes 5–6 days. Available delivery options and charges are shown at checkout. If an order is delayed, contact us with your order number. Goods remain our responsibility until you, or a person you nominate, receive them, except where you appoint an independent carrier not offered by us.

Your right to cancel

For most goods bought online, you may cancel without giving a reason within 14 days after you receive them. Email nestplus@proton.me with a clear statement that you wish to cancel and your order details. You then have a further 14 days to send the goods back. You may use the cancellation form below, but it is not compulsory.

For a statutory cancellation, we refund the price and the cost of our least expensive standard outbound delivery option. We may withhold the refund until we receive the returned goods or evidence that you sent them back, whichever is earlier. We will then refund within 14 days, using your original payment method unless you agree otherwise. You bear the direct cost of returning goods where we informed you of this before purchase. We may deduct for a loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Voluntary 60-day returns

Our additional voluntary return and exchange period is 60 days from the order date, subject to the conditions in our returns policy. Those conditions do not limit your statutory cancellation rights or rights concerning faulty, misdescribed or unsuitable goods.

Faulty or incorrect goods

Goods must be as described, of satisfactory quality and fit for purpose. If you receive faulty, damaged or incorrect goods, contact us promptly. Your rights under the Consumer Rights Act 2015 include a short-term right to reject qualifying faulty goods within 30 days and, where applicable, rights to repair, replacement, a price reduction or a refund. We cover reasonable return costs for faulty or incorrect goods where required by law.

Use of the website

Use the website lawfully and provide accurate order and contact information. Do not interfere with its security, misuse payment services or infringe intellectual property rights. Product and website content belongs to its respective owners.

Privacy

Our privacy policy explains how personal information is collected, used and shared. Shopify provides the platform used to operate this store.

Liability and consumer rights

Nothing in these terms excludes or limits liability where doing so would be unlawful, including for fraud or death or personal injury caused by negligence. Nothing removes the mandatory consumer protections that apply where you live.

Changes and complaints

The terms in effect when you place your order apply to that order. Contact nestplus@proton.me if you have a question or complaint, including your order number where relevant. If part of these terms is unenforceable, the remaining terms continue to apply.

Optional cancellation form

To: Nest+, nestplus@proton.me, Starše 86g, 2205, Slovenia.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if this form is sent on paper: